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[Irl-dean] Accessibility of visual challenge response systems

Joshue O Connor joshue.oconnor at ncbi.ie
Fri Sep 8 10:19:58 IST 2006


Barry McMullin wrote:
>> In regard to ticketmaster in Ireland, the situation is much
>> worse than might appear from Laurence's description.

Another reason not to use ticketmaster :)

Josh

> 
> On Thu, 7 Sep 2006, Laurence Veale wrote:
> 
>> I've just blogged on the "Accessibility of visual challenge response
>> systems" and am interested in your comments on it.
> 
> Hi Guys -
> 
> There is a useful W3C resource on this here:
> 
> <http://www.w3.org/TR/turingtest/>
> 
> In regard to ticketmaster in Ireland, the situation is much
> worse than might appear from Laurence's description.
> 
> One can argue over the principle of re-directing visually
> impaired uses to a "second class" telephone booking service - but
> at least, on the face of it, it suggests that ticketmaster are
> aware of the problems of visually impaired users and are trying
> to mitigate them.
> 
> Except that once you dig further, you find that their system is
> completely bizarre and does not work at all.
> 
> A friend recently went through this process. When he finally got
> through to the special number - which took many attempts - he was
> told that this line could *only* be used to book wheelchair
> access to the venue. He patiently explained that, last time he
> checked, there was actually nothing wrong with his legs, and he
> just wanted to book a plain ordinary seat.  But they said that it
> was impossible for them to book this - that can only be done over
> the web.
> 
> Gotcha.
> 
> Best - Barry.
> 
> _______________________________________________
> Irl-dean mailing list
> Irl-dean at list.eeng.dcu.ie
> http://list.eeng.dcu.ie/mailman/listinfo/irl-dean
> 
> 


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