[Irl-dean] Aer Lingus

[Piero Tintori]

I think it is a non-issue as it is one of three options to enter in your
reference.
You can swipe your credit card or passport and they'll look up the
reference for you and it is much faster too.

Also, in order to book the flight you (to use the fast track) you will
need to have booked it on-line, where you would have needed to use a
QWERTY keyboard anyway!!!

Piero

On Jul 23, 2007 02:34 PM, Laurence Veale <laurence.veale at iqcontent.com>
wrote:


> How else would you input your booking reference?
> 
> 
> 
> On 7/23/07, Ross Geoghegan <ross.geoghegan at tcd.ie> wrote: 
> > On a touch screen? I certainly found it less usable. There's a lot
> > of none
> > typist flyers!
> > Ross
> > 
> > -----Original Message-----
> > From: irl-dean-admin at list.eeng.dcu.ie
> > [mailto:irl-dean-admin at list.eeng.dcu.ie ] On Behalf Of Mark Magennis
> > Sent: 23 July 2007 14:08
> > To: irl-dean at list.eeng.dcu.ie
> > Subject: Re: [Irl-dean] Aer Lingus
> > 
> > I thought QWERTY layouts were considered the best for alphanumerical
> > inputs.
> > Is this not the case then?
> > 
> > Mark
> > 
> > On 23 Jul 2007, at 10:33, Ross Geoghegan wrote:
> > 
> > >Aer Lingus don't seem to take usability or user testing seriously
> > >at
> > >all - I used the Fast Pass (self check-in) machine at weekend. The
> > >touch screen where you enter your booking reference is a QWERTY
> > >layout
> > >- well done!
> > >
> > >Ross
> > >
> > >-----Original Message-----
> > >From: irl-dean-admin at list.eeng.dcu.ie
> > > [mailto:irl-dean-admin at list.eeng.dcu.ie] On Behalf Of Gerry Ellis
> > >Sent: 19 July 2007 20:39
> > >To: irl-dean at list.eeng.dcu.ie
> > > Subject: Re: [Irl-dean] Aer Lingus
> > >
> > >Hi, Diarmad,
> > >
> > >The one comment I would make about Aer Lingus is that it was more
> > >accessible a year ago than it is now. Why make it worse?
> > >
> > >
> > >
> > >Take care,
> > >
> > >Gerry Ellis
> > >t/a Feel The BenefIT
> > >
> > >
> > >If you don't know where you're going,
> > >How will you know when you get there?
> > >
> > >
> > >      ----- Original Message -----
> > >      From: Diarmad McNally <mailto:diarmad at ixdstudio.com>
> > >      To: irl-dean at list.eeng.dcu.ie
> > >       Sent: Wednesday, July 18, 2007 11:14 AM
> > >      Subject: [Irl-dean] Aer Lingus
> > >
> > >
> > >      Hi everyone,
> > >
> > >
> > >
> > >      Please excuse me if this has been mentioned before on this
> > >forum but
> > 
> > >I recently booked a flight on the Aer Lingus website
> > >(www.aerlingus.com) and
> > >was surprised that a national carrier could and would have so many
> > >accessibility issues. Any comments?
> > >
> > >
> > >
> > >      Regards,
> > >
> > >
> > >
> > >      Diarmad McNally
> > >
> > >
> > >      Interaction Design Studio
> > >
> > >      www.ixdstudio.com <http://www.ixdstudio.com>
> > >
> > >
> > >
> > >      Ireland +353 (0)85 7888 085
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> > Director of the Centre for Inclusive Technology (CFIT) National
> > Council for
> > the Blind of Ireland Whitworth Road, Dublin 9, Republic of Ireland
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> 
> 
> --
> Laurence Veale
> 
> Usability | Accessibility | Search | Web Analytics
> 
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