[Irl-dean] Aer Lingus

[Piero Tintori]

I think are they go Aerlingus is the easiest to use, followed by BMI.
The only usability issue with BMI is that they keep asking you to
confirm each action and it isn't 100% clear where you have to confirm.

The one that is really worth a look, is the Aer France one. It's
terrible. Infact the last two times I've used it they have had one
person standing beside it just to help people along. In fact it gets so
confusing they do it for you....

In terms of slickness, the train companies have it quite slick in
particular the Underground in London, where I guess speed is important
otherwise the Qs will start to grow. The problem with Virgin Rail in the
UK after a web booking is that the reference number you need to type in
is about 12 digits long.... and there are two different ones so you
wouldn't want to get it wrong (as they both arrive in different emails!)


On Jul 23, 2007 03:04 PM, Matthew Ovington
<matthew.ovington at openinterface.ie> wrote:

>I've used the Aerlingus and BMI self check in and I never type it in, I
>just scan my credit card that I booked the flight with. But if I had to
>type it in (If i lost a credit card) I couldn't fault a QWERTY keypad?
>A
>stylus to let me write it in might be better (anyone use a DS Lite?)
>but
>I think a QWERTY layout keyboard is fine - it's the layout that's
>important, not the fact its a touchscreen. It's also familair. BMIs
>self
>service check in is better than Aer Lingus though, and it beats
>Ryanair...who would proably charge me for using my credit card rather
>than type in my booking reference.
>
>For anyone interested you can see a demo of the Fastpass thing here.
>http://www.aerlingus.com/FastPass/screen0_attractLoop.htm
>
>Laurence Veale wrote:
>
>>How else would you input your booking reference?
>>
>>
>>On 7/23/07, *Ross Geoghegan* <ross.geoghegan at tcd.ie
>><mailto:ross.geoghegan at tcd.ie>> wrote:
>>
>>On a touch screen? I certainly found it less usable. There's a lot
>>of none
>>typist flyers!
>>Ross
>>
>>-----Original Message-----
>>From: irl-dean-admin at list.eeng.dcu.ie
>><mailto:irl-dean-admin at list.eeng.dcu.ie>
>>[mailto:irl-dean-admin at list.eeng.dcu.ie
>><mailto:irl-dean-admin at list.eeng.dcu.ie>] On Behalf Of Mark Magennis
>>Sent: 23 July 2007 14:08
>>To: irl-dean at list.eeng.dcu.ie <mailto:irl-dean at list.eeng.dcu.ie>
>>Subject: Re: [Irl-dean] Aer Lingus
>>
>>I thought QWERTY layouts were considered the best for
>>alphanumerical inputs.
>>Is this not the case then?
>>
>>Mark
>>
>>On 23 Jul 2007, at 10:33, Ross Geoghegan wrote:
>>
>>>Aer Lingus don't seem to take usability or user testing seriously at
>>>all - I used the Fast Pass (self check-in) machine at weekend. The
>>>touch screen where you enter your booking reference is a QWERTY
>>layout
>>>- well done!
>>>
>>>Ross
>>>
>>>-----Original Message-----
>>>From: irl-dean-admin at list.eeng.dcu.ie
>><mailto:irl-dean-admin at list.eeng.dcu.ie>
>>>[mailto:irl-dean-admin at list.eeng.dcu.ie
>><mailto:irl-dean-admin at list.eeng.dcu.ie>] On Behalf Of Gerry Ellis
>>>Sent: 19 July 2007 20:39
>>>To: irl-dean at list.eeng.dcu.ie <mailto:irl-dean at list.eeng.dcu.ie>
>>>Subject: Re: [Irl-dean] Aer Lingus
>>>
>>>Hi, Diarmad,
>>>
>>>The one comment I would make about Aer Lingus is that it was more
>>>accessible a year ago than it is now. Why make it worse?
>>>
>>>
>>>
>>>Take care,
>>>
>>>Gerry Ellis
>>>t/a Feel The BenefIT
>>>
>>>
>>>If you don't know where you're going,
>>>How will you know when you get there?
>>>
>>>
>>>----- Original Message -----
>>>From: Diarmad McNally <mailto:diarmad at ixdstudio.com
>><mailto:diarmad at ixdstudio.com>>
>>>To: irl-dean at list.eeng.dcu.ie
>><mailto:irl-dean at list.eeng.dcu.ie>
>>>Sent: Wednesday, July 18, 2007 11:14 AM
>>>Subject: [Irl-dean] Aer Lingus
>>>
>>>
>>>Hi everyone,
>>>
>>>
>>>
>>>Please excuse me if this has been mentioned before on this
>>forum but
>>
>>>I recently booked a flight on the Aer Lingus website
>>>(www.aerlingus.com <http://www.aerlingus.com>) and
>>>was surprised that a national carrier could and would have so many
>>>accessibility issues. Any comments?
>>>
>>>
>>>
>>>Regards,
>>>
>>>
>>>
>>>Diarmad McNally
>>>
>>>
>>>Interaction Design Studio
>>>
>>>www.ixdstudio.com <http://www.ixdstudio.com>
>><http://www.ixdstudio.com>
>>>
>>>
>>>
>>>Ireland +353 (0)85 7888 085
>>>
>>>UK +44 (0)7808 297289
>>>
>>>
>>>
>>>
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>>
>>Dr. Mark Magennis
>>Director of the Centre for Inclusive Technology (CFIT) National
>>Council for
>>the Blind of Ireland Whitworth Road, Dublin 9, Republic of Ireland
>>www.cfit.ie <http://www.cfit.ie>
>>
>>mark.magennis at ncbi.ie <mailto:mark.magennis at ncbi.ie> tel: +353
>>(0)71 914 7464
>>
>>
>>
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>>
>>
>>--
>>Laurence Veale
>>
>>Usability | Accessibility | Search | Web Analytics
>>
>>iQ Content is a Google Enterprise Partner
>>
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>><mailto:laurence.veale at iqcontent.com>
>>
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>
>
>--
>
>Best regards
>
>Matthew
>
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