[Irl-dean] Aer Lingus

[Ross Geoghegan]

Seems Mark (and everybody!) are right. QWERTY is better in user trails.
Alphabteical is just my preference/the way my brain works.
Think Irish Rail opts for alphabetical layout - maybe that's what trained
me.

And there I was thinking I was your average user!

Ross :P



-----Original Message-----
From: irl-dean-admin at list.eeng.dcu.ie
[mailto:irl-dean-admin at list.eeng.dcu.ie] On Behalf Of Matthew Ovington
Sent: 23 July 2007 15:05
To: irl-dean at list.eeng.dcu.ie
Subject: Re: [Irl-dean] Aer Lingus

I've used the Aerlingus and BMI self check in and I never type it in, I just
scan my credit card that I booked the flight with.  But if I had to type it
in (If i lost a credit card) I couldn't fault a QWERTY keypad? A stylus to
let me write it in might be better (anyone use a DS Lite?) but I think a
QWERTY layout keyboard is fine - it's the layout that's important, not the
fact its a touchscreen. It's also familair. BMIs self service check in is
better than Aer Lingus though, and it beats Ryanair...who would proably
charge me for using my credit card rather than type in my booking reference.

For anyone interested you can see a demo of the Fastpass thing here.
http://www.aerlingus.com/FastPass/screen0_attractLoop.htm

Laurence Veale wrote:

> How else would you input your booking reference?
>
>
> On 7/23/07, *Ross Geoghegan* <ross.geoghegan at tcd.ie 
> <mailto:ross.geoghegan at tcd.ie>> wrote:
>
>     On a touch screen? I certainly found it less usable. There's a lot
>     of none
>     typist flyers!
>     Ross
>
>     -----Original Message-----
>     From: irl-dean-admin at list.eeng.dcu.ie
>     <mailto:irl-dean-admin at list.eeng.dcu.ie>
>     [mailto:irl-dean-admin at list.eeng.dcu.ie
>     <mailto:irl-dean-admin at list.eeng.dcu.ie>] On Behalf Of Mark Magennis
>     Sent: 23 July 2007 14:08
>     To: irl-dean at list.eeng.dcu.ie <mailto:irl-dean at list.eeng.dcu.ie>
>     Subject: Re: [Irl-dean] Aer Lingus
>
>     I thought QWERTY layouts were considered the best for
>     alphanumerical inputs.
>     Is this not the case then?
>
>     Mark
>
>     On 23 Jul 2007, at 10:33, Ross Geoghegan wrote:
>
>     > Aer Lingus don't seem to take usability or user testing seriously at
>     > all - I used the Fast Pass (self check-in) machine at weekend. The
>     > touch screen where you enter your booking reference is a QWERTY
>     layout
>     > - well done!
>     >
>     > Ross
>     >
>     > -----Original Message-----
>     > From: irl-dean-admin at list.eeng.dcu.ie
>     <mailto:irl-dean-admin at list.eeng.dcu.ie>
>     > [mailto:irl-dean-admin at list.eeng.dcu.ie
>     <mailto:irl-dean-admin at list.eeng.dcu.ie>] On Behalf Of Gerry Ellis
>     > Sent: 19 July 2007 20:39
>     > To: irl-dean at list.eeng.dcu.ie <mailto:irl-dean at list.eeng.dcu.ie>
>     > Subject: Re: [Irl-dean] Aer Lingus
>     >
>     > Hi, Diarmad,
>     >
>     > The one comment I would make about Aer Lingus is that it was more
>     > accessible a year ago than it is now. Why make it worse?
>     >
>     >
>     >
>     > Take care,
>     >
>     > Gerry Ellis
>     > t/a Feel The BenefIT
>     >
>     >
>     > If you don't know where you're going,
>     > How will you know when you get there?
>     >
>     >
>     >       ----- Original Message -----
>     >       From: Diarmad McNally <mailto:diarmad at ixdstudio.com
>     <mailto:diarmad at ixdstudio.com>>
>     >       To: irl-dean at list.eeng.dcu.ie
>     <mailto:irl-dean at list.eeng.dcu.ie>
>     >       Sent: Wednesday, July 18, 2007 11:14 AM
>     >       Subject: [Irl-dean] Aer Lingus
>     >
>     >
>     >       Hi everyone,
>     >
>     >
>     >
>     >       Please excuse me if this has been mentioned before on this
>     forum but
>
>     > I recently booked a flight on the Aer Lingus website
>     > (www.aerlingus.com <http://www.aerlingus.com>) and
>     > was surprised that a national carrier could and would have so many
>     > accessibility issues. Any comments?
>     >
>     >
>     >
>     >       Regards,
>     >
>     >
>     >
>     >       Diarmad McNally
>     >
>     >
>     >       Interaction Design Studio
>     >
>     >       www.ixdstudio.com <http://www.ixdstudio.com>
>     <http://www.ixdstudio.com>
>     >
>     >
>     >
>     >       Ireland +353 (0)85 7888 085
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>
>     Dr. Mark Magennis
>     Director of the Centre for Inclusive Technology (CFIT) National
>     Council for
>     the Blind of Ireland Whitworth Road, Dublin 9, Republic of Ireland
>     www.cfit.ie <http://www.cfit.ie>
>
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> --
> Laurence Veale
>
> Usability | Accessibility | Search | Web Analytics
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-- 

Best regards

Matthew

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