[Irl-dean] Aer Lingus

[Ross Geoghegan]

So the moral is:
you may think you know user interface design
 but you never know how users will use the interface you design!

Ross :)

I'm one of the 3/20 who prefer alphabetical keyboards (esp. for a none-word
reference number).
Study below
http://ieeexplore.ieee.org/iel5/10807/34086/01623663.pdf




-----Original Message-----
From: irl-dean-admin at list.eeng.dcu.ie
[mailto:irl-dean-admin at list.eeng.dcu.ie] On Behalf Of Laurence Veale
Sent: 24 July 2007 10:12
To: irl-dean at list.eeng.dcu.ie
Subject: Re: [Irl-dean] Aer Lingus

Hi Ross,

I think you've hit on a really important point. In design and evaluation,
objectivity is really hard to achieve.

We then end up designing for ourselves (know as self-referential design).

We can even justify it by using the "elastic-user", where we stretch user
requirements to suit our own opinions. 

This topic came up before on this list, but one of the ways we get our
clients to get away from this is using persona techniques.

Lar





On 7/24/07, Claude Saulnier <claude.saulnier at wandsoft.com> wrote:

	Passport swiping only works if you have an Irish passport.
	 
	Claude
	 




--
Laurence Veale

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