[CEUD-ICT] Opinions canvased on o2 website FAQ pages

[Eoin Campbell]

Hi there,
I'm reviewing the O2 website for accessibility at present, and came across
a collapsing page technique on FAQ pages (cf.
http://www.o2online.ie/wps/wcm/connect/O2/Home/Help+and+Support/All+FAQs/iPhone/ ).

At first the page is displayed, then the text content is collapsed so only
headings are visible. The advantage of this approach is that all the headings
are immediately visible, and a reader can click on the heading closest
to the information they are seeking.
In a text-only browser (with no JavaScript), the entire page is displayed,
so it degrades quite gracefully.

I checked in Jaws, and although I can get all the text spoken out, I'm not
sure that I would know what to do if I didn't also have the visual cues.

I also wonder if this is a good technique for people with mobility impairments
limiting their use of a mouse, as mousing is almost essential for efficient
reading of this type of page.


Any thoughts anyone?

-- 
Eoin Campbell
ecampbell.xmlw at gmail.com