[CEUD-ICT] Opinions canvased on o2 website FAQ pages

[Tim Culhane]

Hi,

I think it works pretty well with Jaws.

Jaws  reports the links  at each heading  as 'same page links'.  This tells
the user that when you click the link  that it should move you to another
place on the same page.  Fortunately, it appears that the relevant text
associated with the link  appears directly below the link, so you don't have
to go hunting about on the page to find where the new text is.

Tim



-----Original Message-----
From: ceud-ict-bounces at list.universaldesign.ie
[mailto:ceud-ict-bounces at list.universaldesign.ie] On Behalf Of Eoin Campbell
Sent: 28 January 2009 17:39
To: Centre for Excellence in Universal Design ICT mailing list
Subject: [CEUD-ICT] Opinions canvased on o2 website FAQ pages


Hi there,
I'm reviewing the O2 website for accessibility at present, and came across a
collapsing page technique on FAQ pages (cf.
http://www.o2online.ie/wps/wcm/connect/O2/Home/Help+and+Support/All+FAQs/iPh
one/ ).

At first the page is displayed, then the text content is collapsed so only
headings are visible. The advantage of this approach is that all the
headings are immediately visible, and a reader can click on the heading
closest to the information they are seeking. In a text-only browser (with no
JavaScript), the entire page is displayed, so it degrades quite gracefully.

I checked in Jaws, and although I can get all the text spoken out, I'm not
sure that I would know what to do if I didn't also have the visual cues.

I also wonder if this is a good technique for people with mobility
impairments limiting their use of a mouse, as mousing is almost essential
for efficient reading of this type of page.


Any thoughts anyone?

-- 
Eoin Campbell
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