[CEUD-ICT] Accessible DVD released today by Office of Ombudsman on making a complaint under the Disability Act (2005)

[Mark Magennis]

Dónal,

Have you viewed this 'DVD' online? Is it a Windows Media Player only format? It doesn't work at all on my Mac anyway. Not completely accessible then. :-{

Mark

On 30 Mar 2010, at 10:55, Donal J. Rice wrote:

> 
> Apologies for cross posting.  Below please find a press release from the
> Office of the Ombudsman, Emily O'Reilly, on the release of an accessible
> DVD to address the issue identified by her office that the "number of
> complaints made to her under the Disability Act about accessibility of
> buildings, services and information is remarkably low - just a few to
> date."
> 
> Regards,
> Dónal.
> 
> Office of the Ombudsman
>                               Media Release
> 
> Minister of State John Moloney T.D launches fully accessible information
>              DVD about the Office and role of the Ombudsman.
> 
> Ombudsman Emily O´Reilly says number of complaints made to her under the
>         Disability Act about accessibility of buildings, services and
> information is remarkably low - just a few to date.
> 
> The Minister of State with special responsibility for Disability Issues and
> Mental Health, Mr John Moloney T.D today ( Tuesday 30 March, 2010 )
> launched a new and fully accessible information DVD  about the role of the
> Ombudsman and the free, impartial and independent service her Office
> provides. Bespoke designed for people with varying access needs, including
> people who are blind, visually impaired, hard of hearing or functionally
> deaf, the DVD design and structure includes facilities such as lip-reading,
> sign language and subtitles to help more people and especially those with a
> disability, who feel badly treated by public bodies, to make a complaint to
> the Ombudsman.
> 
> Speaking at the launch in the National Disability Authority headquarters,
> Dublin, Ombudsman O´Reilly said  "The level of complaints made to me under
> the Disability Act about accessibility of buildings, services and
> information is remarkably low - just a few to date. Given that since 2007,
> my Office can accept complaints about the hundreds of voluntary bodies
> providing services to disabled people on behalf of the HSE, or with
> assistance from the HSE, there is clearly a deficit here to be addressed".
> 
> Citing a number of cases where complainants with a disability, were treated
> badly by public bodies and where her Office made a real difference to their
> lives in putting a wrong right and gaining redress for them, the Ombudsman
> commented "My remit extends not only to the more high profile
> investigations and reports but also to what one might regard as the bread
> and butter issues of concern to people". In one example, Ms O´Reilly
> resolved a complaint against a County Council which had refused to pay a
> man a disabled persons grant.  Following an examination by her Office the
> Council reversed its decision and the man got €17,000 to do the work on his
> house.
> 
> The full text of the Ombudsman´s address, together with the DVD, can be
> viewed on the Ombudsman's website ( www.ombudsman.ie ) from 12.00noon
> today.
> 
> For media inquiries contact:
> Dave Glynn - Head of Communications and Research
> Tel: 01 639 5714  / 087 236 1884     email: david_glynn at ombudsman.gov.ie
> 
> 
> Our  purpose  is  to  help  raise  public  service  standards. Individuals,
> businesses  or  organisations  who feel they have been unfairly treated can
> make  complaints  to  the  Ombudsman. Our service is free. We aim to ensure
> that  people  are  treated  with  dignity, respect and sensitivity in their
> dealings  with  the  public service. We will make every effort to deal with
> your complaint properly, fairly and impartially.
> 
>                                   Ends
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