[CEUD-ICT] Accessible DVD released today by Office of Ombudsman on making a complaint under the Disability Act (2005)

[Donal J. Rice]

Mark,
that's disappointing.   I've just watched it on DVD but not online (due to
security restrictions in place on the network here).

I wonder what other people's experience of this are. Looks like they have
made efforts but the format is causing difficulties?  Apart from the WCAG
2.0 requirements around audio description, extended text transcripts and
captioning, what would people recommend in terms of formats: embedded flash
video played in an 'accessible' flash player with the same content provided
in a variety of other formats.  I must admit to being still on a learning
curve myself around accessible video online.

Technical issues of accessibility aside (though sounds like they may be
difficult to avoid) this initiative will hopefully facilitate people with
disabilities to raise issues of the accessibility of public information.
The Ombudsman reiterated today how she has previously expressed her concern
on the low number of complains being made in this area.

regards,
Dónal.


                                                                           
             Mark Magennis                                                 
             <Mark.magennis at nc                                             
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             30/03/2010 15:41          Re: [CEUD-ICT] Accessible DVD       
                                       released today by Office of         
                                       Ombudsman      on making a          
             Please respond to         complaint under the Disability Act  
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Dónal,

Have you viewed this 'DVD' online? Is it a Windows Media Player only
format? It doesn't work at all on my Mac anyway. Not completely accessible
then. :-{

Mark

On 30 Mar 2010, at 10:55, Donal J. Rice wrote:

>
> Apologies for cross posting.  Below please find a press release from the
> Office of the Ombudsman, Emily O'Reilly, on the release of an accessible
> DVD to address the issue identified by her office that the "number of
> complaints made to her under the Disability Act about accessibility of
> buildings, services and information is remarkably low - just a few to
> date."
>
> Regards,
> Dónal.
>
> Office of the Ombudsman
>                               Media Release
>
> Minister of State John Moloney T.D launches fully accessible information
>              DVD about the Office and role of the Ombudsman.
>
> Ombudsman Emily O´Reilly says number of complaints made to her under the
>         Disability Act about accessibility of buildings, services and
> information is remarkably low - just a few to date.
>
> The Minister of State with special responsibility for Disability Issues
and
> Mental Health, Mr John Moloney T.D today ( Tuesday 30 March, 2010 )
> launched a new and fully accessible information DVD  about the role of
the
> Ombudsman and the free, impartial and independent service her Office
> provides. Bespoke designed for people with varying access needs,
including
> people who are blind, visually impaired, hard of hearing or functionally
> deaf, the DVD design and structure includes facilities such as
lip-reading,
> sign language and subtitles to help more people and especially those with
a
> disability, who feel badly treated by public bodies, to make a complaint
to
> the Ombudsman.
>
> Speaking at the launch in the National Disability Authority headquarters,
> Dublin, Ombudsman O´Reilly said  "The level of complaints made to me
under
> the Disability Act about accessibility of buildings, services and
> information is remarkably low - just a few to date. Given that since
2007,
> my Office can accept complaints about the hundreds of voluntary bodies
> providing services to disabled people on behalf of the HSE, or with
> assistance from the HSE, there is clearly a deficit here to be
addressed".
>
> Citing a number of cases where complainants with a disability, were
treated
> badly by public bodies and where her Office made a real difference to
their
> lives in putting a wrong right and gaining redress for them, the
Ombudsman
> commented "My remit extends not only to the more high profile
> investigations and reports but also to what one might regard as the bread
> and butter issues of concern to people". In one example, Ms O´Reilly
> resolved a complaint against a County Council which had refused to pay a
> man a disabled persons grant.  Following an examination by her Office the
> Council reversed its decision and the man got €17,000 to do the work on
his
> house.
>
> The full text of the Ombudsman´s address, together with the DVD, can be
> viewed on the Ombudsman's website ( www.ombudsman.ie ) from 12.00noon
> today.
>
> For media inquiries contact:
> Dave Glynn - Head of Communications and Research
> Tel: 01 639 5714  / 087 236 1884     email: david_glynn at ombudsman.gov.ie
>
>
> Our  purpose  is  to  help  raise  public  service  standards.
Individuals,
> businesses  or  organisations  who feel they have been unfairly treated
can
> make  complaints  to  the  Ombudsman. Our service is free. We aim to
ensure
> that  people  are  treated  with  dignity, respect and sensitivity in
their
> dealings  with  the  public service. We will make every effort to deal
with
> your complaint properly, fairly and impartially.
>
>                                   Ends
>
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