[CEUD-ICT] Poor design of www.tvlicense.ie

[Mark Magennis]

> Any idea  how we can get this improved?

A good idea would be to follow the advice on http://tinyurl.com/32xtgge. This is a page we've just put up on the NCBI website giving guidance on exercising your rights to accessible buildings, services and information. It covers websites and web content. Basically, it takes you step by step through the process of requesting accessible information and services, telling you what are your rights under legislation, how to demand them, who to contact and what to expect in return. At each stage it says what to do next if your requests or complaints are not dealt with satisfactorily and you want to take it to the next stage. 

There's a section on what to do about inaccessible websites and online documents.

In the case of the TV License online form, you should write or email the head of An Post (the Disability Act says you have to contact the 'head' of the public body) who is presumably the Chairman John Fitzgerald. The NCBI web page gives guidance on what to say, based on the complaints procedure outlined in the Disability Act.

If you do decide to go down this route, do let us know how you get on.

Mark
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