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[CEUD-ICT] Invitation: Launch: "Universal Design for Customer Engagement in Tourism Services" A voluntary Standard and practical Toolkit

Donal J. Rice DJRice at nda.ie
Fri May 24 14:40:51 IST 2013


Hi all,
below is an invite to a two hour launch to be held next Thursday, 30th 
May, from 11am - 1pm at the Guinness Storehouse.  A large portion of both 
the standard and the toolkit relates to electronic and web based services. 
 Information on registration below.

Hope to see you all there!

Kind regards,
Dónal.

The launch of this voluntary national standard and practical toolkit will 
be beneficial for all tourism professionals who are responsible for 
customer engagement, including key decision makers from:
·       Hotels and accommodation providers 
·       Tourism attractions and destinations 
·       Transport and travel providers to the tourism sector 
·       Meetings, conference and event organisers 
·       Policy makers, tourism promotion and Governmental bodies
Universal Design is the design of environments and services so that they 
used and enjoyed to the fullest extent possible by all people.
Date: Thursday 30th May 2013
Time: 11:00am to 1:00pm (including lunch)
Venue: The Guinness Storehouse, Dublin
Participants will receive print copies of the:
·       NSAI voluntary standard "IS 373:2013 Universal Design for customer 
engagement in Tourism Services? 
·       "Universal Design Toolkit for Customer Engagement" on: 
·       Business objectives and overview 
·       Written Communication 
·       Face-to-face, telephone and video communication 
·       Electronic and web based communication
The event will officially launch the voluntary standard and give a short 
overview of Universal Design and its application to the Tourism Sector - 
why it is important, how you can benefit and how to apply the Toolkit to 
make the process easy.
Speakers will include representatives from the Irish government, the 
European Commission and leaders in the tourism sector. A fun and engaging 
theatrical presentation will highlight some good, and some not so good, 
examples of customer engagement
Agenda
10:45 Registration and welcome refreshments
Master of Ceremonies: Conor Kenny
11:00 Welcome Message: Siobhan Barron,Director, National Disability 
Authority, Ireland
11:10 Official Opening: Senator Martin Conway
11:25 Launch of Standard "IS 373:2013 Universal Design for customer 
engagement in Tourism Services?: Maurice Buckley, CEO, National standards 
Authority of Ireland (NSAI)
11:30 Video Presentation: universal Design Toolkit for Customer 
Engagament" to support voluntary standard.
11:35 Address on behalf of the European Commission: Inmaculada 
Placencia-Porrero, Deputy Head of Unit, Rights of Persons with 
Disabilities Unit, DG Justice
11:50 Customer engagement ? the international perspective:Peter de Wilde, 
CEO Visit Flanders and President of European Travel Commission
12:10 Customer engagement - An Irish Perspective I: Peter MacCann, General 
Manager, The Merrion Hotel, Dublin
12:20 Customer engagement - An Irish Perspective II: Maria Madden, Clew 
Bay Hotel, Westport
12:30 Customer engagement - the business case: Anthony Foley, senior 
lecturer at DCU business school
12:40 Theatrical presentation on good, and not so good, customer 
engagement
12:50 Closing Remarks: Dr. Ger Craddock, Chief Officer, Centre for 
excellence in Universal Design, NDA.
13:00 Lunch
Registration
Registration is free. Please register here. 
https://b-com.mci-group.com/Registration/NDA.aspx
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